A helping hand. Whenever you need us.
At KELL, we strongly believe in getting you trained up. Our success is defined by your ability to use the systems we've put in place for you. But we also know that in the nonprofit world, things can get hectic—whether it's the end of year fundraising crunch or you're just short on staff.
That's why we offer ongoing support packages so that you can get as little [or as much] help as you need to stay successful.
Got Questions? [We have answers]
Real live people. Here to help.
Whenever you need us.
This is where our knowledge of Salesforce and nonprofits really comes together. Beyond just technical support, you’ll receive implementation and ongoing support from a team that understands your business needs. Use our web portal to submit tickets from right inside your Salesforce instance, chat with one of our dedicated nonprofit Salesforce.com experts, view your support history, and access our online knowledge base. It's a support solution built specifically for you.
Our goal on every project, no matter the size, is to make sure your team gets it [we train you up]. At the end of the day, it’s not about getting through the project plan, it’s about making sure you and your team feel equipped for success. Our job is to stay on top of the latest and greatest, and yours is to make the world a better place!
We develop a custom training curriculum so you know your system—not “the system”. And depending on your needs, we can deliver over the web, in-person or a combination. You tell us.
And, when we’re all wrapped up, we’ll still pass along those tips and tricks, cool new apps and little known features in our KELL Lab. Around here, we never stop learning or sharing [or caring].