Support & Training

 

A helping hand. Whenever you need us.

At KELL, we strongly believe in getting you trained up. Our success is defined by your ability to use the systems we've put in place for you. But we also know that in the nonprofit world, things can get hectic—whether it's the end of year fundraising crunch or you're just short on staff.

That's why we offer ongoing support packages so that you can get as little [or as much] help as you need to stay successful.

 

Got Questions? [We have answers]
Real live people. Here to help.
Whenever you need us.

512.850.KELL

 

Support

This is where our knowledge of Salesforce and nonprofits really comes together. Beyond just technical support, you’ll receive implementation and ongoing support from a team that understands your business needs. Use our web portal to submit tickets from right inside your Salesforce instance, chat with one of our dedicated nonprofit Salesforce.com experts, view your support history, and access our online knowledge base. It's a support solution built specifically for you.

 

Standard Support

Expert advice or just a little troubleshooting, nonprofit Salesforce experts, just for you.

Web-based support tickets, live chat, phone and web conference, resource articles and documentation.

See how we can support you »

Support Plus

This is our Standard Support plan, but with a little extra help each month.

You get all the features of Standard Support plus 2 hours of hands-on assistance every month from a Salesforce and nonprofit expert.

Get a little extra help »

Virtual Administration

Need an expert to get the job done? Think of KELL as an extension of your team, ready to provide expert help when you need it—2, 5, 10 or 20 hours per month.

Tell us what you need, we’ll take care of it.

Learn how we can help »

 


Training

Our goal on every project, no matter the size, is to make sure your team gets it [we train you up]. At the end of the day, it’s not about getting through the project plan, it’s about making sure you and your team feel equipped for success. Our job is to stay on top of the latest and greatest, and yours is to make the world a better place!

We develop a custom training curriculum so you know your system—not “the system”. And depending on your needs, we can deliver over the web, in-person or a combination. You tell us.

And, when we’re all wrapped up, we’ll still pass along those tips and tricks, cool new apps and little known features in our KELL Lab. Around here, we never stop learning or sharing [or caring].

Contact us about your training needs »

Check out the cool stuff our clients are doing on Salesforce

KELL Partners helped guide the deployment of our CRM system and provided a way to integrate key components of our grant application process. As a result, we’ve reduced a tremendous amount of staff time and manual work that previously was required to keep the Foundation’s grants program successfully moving forward.

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Zach Riggle, U.S. Soccer Foundation

The folks at KELL Partners have been unbelievable. I haven’t had any question or concern go unanswered. Working with them truly saves me time, and in a nonprofit organization, time is not on my side.

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Lynn Simon, Gloria Gemma

Turning a horrible, disastrous data issue into a positive experience is no easy task and KELL made that possible. They were a pleasure to work with and very patient with my technological shortcomings.

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Julie Brown, Farmer Veteran Coalition

KELL Partners did a great job with all the complexities in managing very different data, creating the custom objects we needed, and making sure everything functioned the way we needed it to. We were very happy with their ability to work within our budget. I highly recommend the KELL team.

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Lynnda Simpson, Brent’s Place

KELL guided our Salesforce implementation process with great attention and respect, even though our project was a very small one. Everyone was responsive to our needs, and kept implementation on time and budget. We definitely recommend their services to other not-for-profit organizations!

Doreen Baker, Asian Human Services

They were very careful to well research answers to my questions before making changes to ensure a smooth transition. I will and have already recommended KELL to other nonprofit organizations, and we expect to work with them again for future training and growth needs.

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Lora Hollingsworth, Beyond Batten Disease Foundation

We had a wonderful experience with KELL Partners. The staff is friendly, accommodating, and knowledgeable in all areas. We will continue to use KELL for consultation on a need basis for our database.

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SallyJoe Guznik, Tree Pittsburgh

KELL Partners was an amazing find for us, and we couldn't have completed our database transition without them. The staff continues to amaze me with their diversity and breadth of knowledge and skills. I highly recommend them as a partner. They will help you succeed!

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Jillian Arthur, Marathon Kids

KELL is more like a partner than a vendor. They’re very responsive, incredibly easy to work with and approach projects with your organization’s best interests in mind.

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Audrey Glaser, Austin Partners in Education