New Orleans Habitat for Humanity
Since 1983, New Orleans Area Habitat for Humanity has partnered with hardworking, low-income families to build and finance new, safe, affordable homes. Since 2005, when flooding devastated the city after Hurricane Katrina, NOAHH has served as a beacon of hope. The Crescent City affiliate has recruited and deployed tens of thousands of volunteers to construct new homes in damaged, blighted neighborhoods.
But as NOAHH amped up its operations to address the disaster, its segmented databases became less of a priority. Before the storm, staff had used DonorPerfect for gifts and Civicore for volunteers. The two systems kept information in data silos, requiring manual exports and other tasks that ate up time and introduced potential for human error. So, as NOAHH more than doubled the amount of homes built each year, the outdated systems accumulated a significant amount of dirty data.
- Visualize relationships in 360 degrees
- Show gratitude to supporters
- Communicate one-on-one
- Track campaign progress
NOAHH needed to integrate their systems. This would allow staff to automate tasks, clean up data and mine it for valuable insights. NOAHH needed to see all the different ways that each individual was engaged with the organization in order to treat them with appropriate gratitude.
Pulling It All Together
KELL Partners migrated all volunteer management tasks directly into Salesforce, eliminating the use of Civicore, and added Common Ground Enterprise as the CRM. Volunteers for Salesforce was installed to track shifts, jobs, locations and more, with app customizations to suit Habitat’s unique volunteer program.
Finally, KELL used Luminate Online to create the volunteer payment forms and linked the app with Volunteers for Salesforce to manage all donor management and communications tasks. The implementation resulted in a fully integrated database pulling together Luminate Online, Common Ground Enterprise, Volunteers for Salesforce, and Salesforce.
KELL’s fully integrated Salesforce implementation empowered NOAHH with one-to-one communication. Now, the affiliate could talk to New Orleanians in a way that honored what they’d been through, while addressing non-locals with gratitude for what they’d contributed. Staff were better equipped to grow newsletter subscriptions and implement targeted strategies to nurture donors. Their newly data-informed communications proved especially beneficial for online fundraising.